BUNN Home Products - Brewer Troubleshooting Information

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Troubleshooting

The following steps are taken from the Use and Care manuals provided with these products. If you need to print a copy of the manual that came with your BUNN home brewer or grinder, see below

10-Cup Brewers

Includes all home brewers except My Café.


Problem		Suggestions

Coffee not coming out			Initial set up required - See initial set up guide (1.1 M PDF).
			Make sure lid is closed.
			Evaporation can occur over time - reservoir may need to be refilled. See initial set up guide (1.1 M PDF).
			Requires a minimum of 4 cups (20 oz) to begin brewing.
			Check sprayhead holes, clean if necessary. See deliming instructions (step 5).

Brewed only partial decanter			Evaporation can occur over time - reservoir may need refilled. See initial set up guide (1.1 M PDF).
Brewed only partial decanter			Some water is always absorbed by the coffee grounds and filter. You may need to adjust water input accordingly.

Funnel is overflowing			Use BUNN paper filters.
			Sprayhead is missing.
			Decaffeinated, fine grind coffee or softened water is used. To order correct paper filters click here. or to order a new sprayhead click here.

Coffee is cold			Plug in brewer and turn on vacation switch on side of brewer. Allow 15 minutes for water to heat to proper temperature.

Coffee is not staying hot			Warmer switch should be in the “on” position. (BX, GRX, NHBX)
Coffee is not staying hot			If using a BTX with thermal carafe, pre-heating will increase the time your coffee will stay warm.

Brewer leaks			For repair information, call 800-352-2866 or click here.

Loud rumbling noise			Normal while water is heating.
Loud rumbling noise			May be time to delime. Click for details.

Waterflow begins before lid is closed			Make sure lid is fully open.
			Brewer is not designed to hold water in upper tray for an extended period of time.
			Remove top lid to ensure rocker arm is snapped in place and rubber stopper area is thoroughly cleaned.

Deliming tool doesn't go in all the way			Refer to deliming instructions (step 3).

Product Manuals

	Download PDF:
	BREWERS
	NHBX English (1.9 M)
	NHBX Español (1.9 M)

	BX/GRX English (3.3 M)
	BX/GRX Español (3.3 M)

	BTX English (3.3 M)
	BTX Español (3.3 M)

	STX English (1.9 M)
	STX Español (1.9 M)

	My Café Pourover Brewer (4.4 M)

	GRINDER
	BCG (684 K)

Support

	Service Request Form

My Cafe® Single Cup Pod Brewers

Includes My Café Pourover and My Café Automatic brewers.


Problem		Suggestions

Nothing happens when the COFFEE BUTTON is pressed		This is the first time you have used your brewer.
			The Initial Brewer Set-up procedure must be performed first. Please download these directions (1.1 M PDF). before attempting to run a brew cycle.
		Your brewer is not plugged in.
			Check to make sure the brewer is plugged in and the POWER SWITCH has been turned on. (The POD HOLDER RELEASE BUTTON - also known as the BUNN Indicator - will be illuminating red, indicating power to the brewer.)
		The HEATING INDICATOR is lit.
			Wait until the indicator goes off before pressing one of the brew buttons. The brewer will not start a brew cycle until the water in the internal tank is heated to the proper temperature.
		The POD HOLDER INDICATOR is lit.
			Check to make sure the POD HOLDER is inserted into the brewer. If the POD HOLDER is inserted into the brewer, carefully remove and replace the POD HOLDER to ensure the POD HOLDER is locked in place. Listen for a clicking sound. The click indicates that the holder has locked into place.
		The REFILL WATER INDICATOR is lit.
			The reservoir has run low on water and needs to be filled above the minimum mark indicated on the side of the reservoir.

The REFILL WATER INDICATOR has come on		The WATER RESERVOIR has run low on water.
The REFILL WATER INDICATOR has come on			Slide the lid open and pour additional water into the reservoir, or remove the reservoir and fill it at a sink, or other water source.
		CAUTION: Do not place the brewer in a sink or other water source. Do not fill past the Maximum fill line.

The POD HOLDER INDICATOR has come on		The POD HOLDER is missing.
			Place the pod holder into the machine and press it firmly into place.
		The POD HOLDER is not locked in place.
			Carefully remove and re-insert the pod holder into the machine while listening for a clicking sound. The POD HOLDER INDICATOR on the control panel should go out.

The water shuts off and comes back on again when brewing		The TEA BREW BUTTON has been pressed to start the brew cycle.
The water shuts off and comes back on again when brewing			DO NOT press the TEA BREW or COFFEE BREW button during the brew cycle. This will stop the brew cycle. The brewer is using a Pulse Brew™ technology to steep tea properly. The water will shut off and turn on again. This is normal and will take about 45 seconds to complete. Wait for the blue lights to go out.
		NOTE: Although the pulse brew process can be used for coffee or tea, it is designed to brew tea. Because the process of brewing tea is different than coffee, the brewer works differently when the TEA BREW BUTTON is used. An “On-Off-On” cycle is used to steep the tea and provide the maximum flavor extraction. The action is a cycling of the water flow, causing the water to go off and come back on. This is normal.

The Pod Holder will not come out of the brewer		The pod in the POD HOLDER may have swelled to a point where the holder does not slide out easily.
The Pod Holder will not come out of the brewer			Wait at least 10 minutes and then try carefully removing the pod holder again. CAUTION: Hot liquid may be present.

Water is appearing on the counter around the base of the brewer		The WATER RESERVOIR has been removed to be filled with water and was not seated properly when it was replaced.
			Remove the lid from the top of the brewer. With firm, but not forceful pressure, press down on both sides of the reservoir to ensure that the seal in the bottom of the reservoir seats properly. Replace the lid and watch for additional water around the base of the brewer. If a problem persists, contact Customer Service.

Water leaks out around the sprayhead		Replace a damaged seal or tighten a loose sprayhead.
Water leaks out around the sprayhead			Refer to “Assembling The Sprayhead/Seal” and “Inspecting The Sprayhead/Seal” sections for detailed information on how to resolve sprayhead leaks. CAUTION: Wait for hot liquid to cool.

The POD HOLDER RELEASE BUTTON indicator is not on all the time		When the BUNN button (Also known as the POD HOLDER RELEASE BUTTON) is lit, this indicates that the power to the machine is on.
			No action is required. The BUNN Pod brewer is ready to brew.
		When the brewer enters a sleep mode the POD HOLDER BUTTON will not be glowing.
			Pressing any button or the POD HOLDER RELEASE BUTTON will wake up the brewer.
		NOTE: If the brewer does not operate, refer to the first situation listed in the beginning of this troubleshooting section, click here.

HEATING INDICATOR comes on when the COFFEE or TEA button is pressed		The HEATING INDICATOR will glow when the tank is bringing water up to brew temperature.
			Wait for the HEATING INDICATOR to go out. When the Indicator has gone out, a brew cycle can be started.

HEATING INDICATOR comes on during a brew cycle.		The water entering the internal tank is being heated for the next brew cycle.
HEATING INDICATOR comes on during a brew cycle.			No action is required. As the heated water is being emptied to brew a serving, new water enters the internal tank. The brewer senses this new water and activates the tank heater to heat the water for the next brew cycle. The indicator coming on during a brew cycle is normal.

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